Flexnetic Warranty Disclaimer
Thank you for your interest in Flexnetic Flooring.
This Limited Warranty applies to physical goods, and only for physical goods, purchased from Flexnetic. All warranties in this Standard Limited Warranty of Flexnetic by G3 Technologies are given to the original retail purchaser for use in a general office setting. Our warranties are non-transferable and may not be used by subsequent owners.
The warranty listed below is subject to the conditions, limitations, disclaimers, and exclusions and is effective for Flexnetic Flooring Planks purchased after January 1, 2016.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, Flexnetic will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
Purchaser’s responsibility to retain warranty:
- You and your installer are responsible for inspecting flooring prior to install. We accept no responsibility for flooring with visible or known defects after it has been installed.
- Maintain a climatic temperature within 55 to 80 degrees Fahrenheit and 35% to 55% humidity level.
- Properly care for your floor by using our care and cleaning guide.
- Conduct a pre-installation moisture test and retain the results as well as all sales documents and maintenance records.
What will we do to correct problems?
Flexnetic will repair or replace the damaged boards at no charge.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from Flexnetic is Three (3) years from the date of purchase.
A replacement part assumes the remaining warranty of the original part or 180 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does NOT cover any problem that is caused by improper use or maintenance, such as:
- Reduction in gloss, marks scuffs, scratches, gouges, dents or cuts, including, without limitation, those caused by spiked or damaged heels.
- Damage caused by negligence, accidents, misuse, or abuse (i.e. dragging objects across the floor without proper protection).
- Wear caused by pebbles, sand or other abrasives, construction traffic, or failure to maintain the floor as required.
- Damage caused by caster wheels or vacuum cleaner beater bars.
- Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.
- Splits, cracks, grain raising, checking, edge fracturing, splintering or chipping that occurs during or after the floor has been installed and as a result of abuse, misuse, improper maintenance or care, or exposure to excessive moisture or improper environmental conditions (i.e., low or high humidity).
- Natural expansion and contraction resulting in separation between boards or damage, to include cupping and crowning, caused by low or excessive humidity and/or temperature either during or after the acclimation and installation process.
- Changes in color due to aging, excessive moisture, exposure to sunlight or Ultra Violet rays (which may cause oxidation of finish/stain).
- Color, shade, or texture variations between samples, printed color photography or replacement flooring and the actual material, or from other flooring or wood products which you wish to match.
- Natural wood characteristics such as variations in grain, color, mineral streaks, knots, and normal color variations from board to board.
- The normal wearing of the finish in high traffic areas, pivot points and seating areas.
- Noises including, but not limited to, squeaks, popping, etc.
- A product deformity that is not measurable or that is visible only under certain light or from a certain angle. Visible defects should be evaluated by their visibility from a standing position under normal lighting.
- Products sold “AS IS,” and are without warranty coverage.
- Damage or defects due to construction or installation-related activities.
- Deficiencies related to the raised access flooring, including uneven surfaces/seams, and where applicable, preexisting adhesive that has not been properly neutralized.
- Insect infestation after shipment.
- Floors damaged by water or subfloor moisture, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping, spills or natural topographical or weather conditions.
- Damage caused by fire, flooding, and other natural disasters, acts of terrorism and Acts of God.
Warranty Exclusions and Disclaimer:
None of our installers, retailers, distributors or employees has the authority to alter the obligations, limitations, disclaimers or exclusions under our warranty.
We exclude, and will not be liable for or pay under the warranty any and all incidental, consequential, or punitive or special damages. By this we mean any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. For example, these warranties do not include the removal or replacement of cabinets, fixtures, retail markups, installation or labor provided by others or supplemental costs, including but not limited to, relocation during the repair process such as moving and storage of furniture.
TO THE EXTENT PERMITTED BY LAW, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTY DESCRIBED IN THIS WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW AND CANNOT BE DISCLAIMED, THEN ANY SUCH IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THE WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.
What do you have to do?
To obtain warranty service, you must first submit a claim to us via email (firstname.lastname@example.org) along with a copy of your sales slip. Upon receipt of your claim, we will contact you to further evaluate your claim and decide what steps need to be taken in order to proceed with your warranty coverage.